Exchange & Return Policy

We accept returns up to 7 business days from date of receipt. We offer STORE CREDIT REFUNDS ONLY.

Exchange requests beyond this period won't be accepted. Buyers are responsible for all shipping charges, which are non-refundable. Eligible returns require items in original condition with tags and packaging, along with the receipt or proof of purchase.

Shipping charges for return of item for exchange, as well as shipment of new item are care of the buyer. Replacement item will be shipped using our standard shipping with a charge of P140.

Exchanges
We allow exchange of items within 7 days provided that customer will handle all shipping cost. 

STEP 1: Request exchange or refund to store credit. Await approval within 2-3 days.

STEP 2: Upon approval, ship items back within 2-3 days to provided address. Failure to return items within this timeframe will cancel the request.

STEP 3: Once we receive the exchange item, we’ll process the new order within 3-5 business days. Customer covers shipping fees for the new item.

IMPORTANT RETURN POLICY:

• Make sure that the return item(s) is in the SAME Cullen Wayne packaging.
• Tags/packacing and inserts should be intact and has not been removed
• All freebies (stickers, etc.) in the pouch should be included.
• Items should NOT smell like perfume, worn and washed.

* any returned items that did not follow the policies above will automatically be subject for cancelled return as these products cannot be sold anymore.